Mortgage Lending Manager

Securityplus Federal Credit Union
Purpose “Serve Members and Each Other Well”
Each staff member’s overall goal is to create a positive difference in the lives of our members, our fellow staff members, and the communities we serve.

Region: Maryland

Job Summary
This position will be responsible for successful management of the Credit Union's mortgage loan origination process by directing and coordinating the activities of the mortgage department. Directly oversees the origination, processing, closing and delivery of mortgage loans offered by the institution. Coaches, mentors and leads the direct reports in best practices to meet the institution's strategic goals. These responsibilities are done within all Credit Union policies and procedures as well as all applicable laws and regulations. All Securityplus employees are expected to be ambassadors of the Credit Union delivering excellent intradepartmental and member service, while promoting the Credit Union and cross-selling its products and services.

Position Requirements: 

  • Education/Certifications
    A Bachelor's degree or equivalent combination of education and/or experience. Master’s degree is a plus.
  • Experience
    Should possess five years or more experience in Mortgage Lending. Three years of supervisory experience. Experience in managing and implementing mortgage products and systems required. Experience managing one or more lending functions is a plus! Proven working knowledge of NCUA or banking regulations is required.
  • Computer experience
    Must possess good PC skills, including word-processing, spreadsheet, e-mail, internet based programs and strong experience with automated systems: database, financial modeling, and credit union/banking systems. Experience on related financial institution customer service systems, or other closely related financial data input and retrieval systems/equipment also required.
  • Required skills and abilities
    o Prepare monthly production reports for senior management.
    o High sales and service aptitude and ability
    o Manage correspondence lender relationships
    o Assess and solve practical problems within established guidelines.
    o Guide, coach, evaluate and motivate a team of mortgage originators, processors and closers.
    o Participates in the hiring, training and disciplinary processes of department employees.
    o Ability to work in a fast paced member-focused environment.
    o Deliver accurate work on or ahead of schedule.
    o Evaluate existing processes for efficiency and service enhancement opportunities.
    o Knowledge of applicable laws/policies/principles/etc.
    o Manage the mortgage loan process from application through closing.
    o Must register as an MLO in the NMLS.
    o Monitor the mortgage loan pipeline on a daily basis to ensure service level and production targets are achieved.
    o Ensure all mortgage lending activity is in compliance with established policies and regulations.
    o Knowledge of conventional, FHA, VA and USDA loans.
    o Must have the ability to be bonded by an insurance company.
    o Ensure mortgages sold on the secondary market are within investor/agency guidelines.
    o Occasionally attend meetings or events that may occur outside of regularly scheduled work hours.
  • Physical Demands and Work Environment
    This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit; occasionally required to stand; walk; reach; talk; and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low to moderate.

Position Responsibilities: 

Duties and Essential Job Functions

  • Responsible for day-to-day operations and implementation of applicable policies and procedures in accordance with strategic plans, programs and objectives. Must maintain a strong working knowledge of mortgage lending including processing, underwriting, credit analysis, property appraisal, title work, disbursement, settlement, accounting entries and other lending functions.
  • Works with Marketing to develop marketing initiatives, as well as metrics for desired result, designed to improve all real estate loan product usage, increase average loan balances, and communicates the desired results to the employees and other stakeholders.
  • Maintains general supervisory activities including scheduling, coaching/counseling, on-the-job training, career development, addressing performance issues, preparing and delivering performance reviews within regulatory and Credit Union requirements.
  • Recommends new ideas, plans, and business models as well as reviews existing mortgage loan products for improvement or elimination to increase the Credit Union’s results and achieve strategic goals. Successfully monitors and provides exceptional loan service. Ensures service delivery to members is at the highest quality the Credit Union is capable of delivering and acts quickly on service issues. Assesses service effectiveness of the loan department on an ongoing basis and develops strategies that will generate staff feedback and new ideas to aid in increasing effectiveness.
  • Recommends and develops procedural changes as compliance requires or new programs demand. Maintains loan documents in compliance with policy and federal regulations without exceptions. Develops, recommends and manages outsourced vendor relationships, and ensures that due diligence processes take place initially and annually thereafter.
  • Monitor key loan products for profitability, sound business practices, high quality service delivery and ensure that employees are maximizing cross-sell opportunities. Monitor and provide statistics and graphs showing department activity such as loan interviews, loan phone interviews, loan approvals, loan closings, loan officer approval ratio, decline ratio, etc.
  • Successfully plans and manages mortgage lending projects required to achieve short and long term goals and strategies as established by the Chief Operating Officer. Reviews rates and recommends changes as needed to stay within the scope of the Credit Union’s peers. Provides periodic Mortgage Department updates and financial/operational reports.
  • Ensures all mortgage software is current and in compliance with all applicable policies and regulations. Maintains existing software and makes modifications as necessary to ensure they are operating at maximum efficiency.
  • Performs other duties as instructed or assigned by your Supervisor.
  • Responsible for compliance with rules and regulations including but not limited to Bank Secrecy Act.

Company Info:
Securityplus Federal Credit Union is a $380 million not-for-profit, member-owned, full service financial institution, with several branches across the Baltimore community, since 1938 with over 34,000 members. We offer excellent employee benefit programs including access to Securityplus FCU products and services, medical, dental, vision, 401(k), pension plan, tuition assistance program, AFLAC, flexible spending accounts, paid: life insurance, disability benefits, PTO and holidays, along with a competitive compensation program.

Application Instructions: 
If you want to work for a growing, dynamic financial institution in a stable and supportive work environment, please apply at by selecting 'Find Your Position'. All positions at the Credit Union REQUIRE a positive Credit and Background History. Successful candidates will be subject to a pre-employment drug screening and a background investigation, which includes a credit check.

Securityplus Federal Credit Union
P.O. Box 7560
Baltimore, MD 21244
Attn.: Human Resources 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.