Payment Solutions Representative (Collector)

Market USA Federal Credit Union
We are currently seeking a candidate with collections experience and strong people skills to fill a full-time position in our Payment Solutions Department located at 8871 Gorman Road, Laurel, MD.

Base Pay Range: $16.52 - $24.77 per hour (nonexempt grade 6)

Job Description Highlights:
• Collect on past due loans and credit cards to control delinquency by obtaining payments and promises to make payments. Follow-up on promises to pay.
• Skip tracing.
• File life, disability, involuntary unemployment, GAP, and Collateral Protection claims and post claim payments.
• File GAP and MRC claims on Indirect Loans.
• Answer member inbound calls and respond to requests & concerns.
• Match products & services to members’ needs including possible debt restructuring and loan extensions. Have knowledge of features & benefits of our products/services to cross sell ones that would assist members you are working with.
• Assist members with improving their credit scores.
• In manager’s absence, handle repossessions and bankruptcy filings.

Position Requirements:
Minimum Qualifications:
• High School or High School equivalency diploma
• Two years of collections experience, preferably at a financial institution
Other Job Requirements:
• Possess strong customer service and interpersonal skills.
• Eagerness to help members improve their financial lives and relieve financial stress.
• Ability to communicate effectively in verbal and written form.
• Proficient in Microsoft Office and the Internet; general knowledge of standard office equipment which includes but is not limited to fax machine; copier/scanner; printer; and calculator.
• Ability to organize/prioritize work and manage time to complete assignments in a fast-paced environment.
• Applicants will be required to submit to a background check, credit report review, and pre-employment skill testing.

Monday – Friday 8.5 hour work days with 45 min for lunch; start time may be flexible between 8:00 to 10:00 am

Application Instructions:
Interested candidates, please send resume and cover letter to or by mail to: Market USA FCU, Human Resources, 8871 Gorman Road, Suite 100, Laurel, MD 20723.

Company Info:
Market USA FCU was formed in 1953 and is focused on improving the financial lives of its members. Market USA FCU offers competitive salaries and a comprehensive benefit package for full time staff including medical, dental, generous paid time off, casual back office dress, pet policy, employee banking benefits, an employer matching 401(K) Plan, life insurance, employer paid long term disability, special accommodations (Laurel staff) for school-age children off from school during school year, and career advancement opportunities. For more information on Market USA, please visit our website at

Equal Opportunity Employer