Back Office Assistant
Atlantic Financial FCU
Back Office Assistant
To Apply For This Position:
For an application, call Human Resources at 410-584-7474 x 227, or pick one up at the branch.
Position Description:
Atlantic Financial Federal Credit Union has a full-time opportunity for a Back Office Assistant. This position has a broad scope in that it supports the various functions within the Technology Services department. The primary responsibility is to support the Product Specialists in the department who manage checking, debit, and Visa card services for our credit union. This includes responding to member/owner inquiries on Visa transactions, check orders, draft returns, research on frauds and disputes, and processing daily ACH. The Back Office Assistant also assists with technical services including daily batch jobs, installing printer software, and first line support for minor hardware issues.
Position Requirements:
An Associate degree or two years of post-secondary study to include business or finance is required. Two years of office or administrative experience may be substituted. Experience in a financial institution is preferred. This position also requires a minimum of one year customer relations experience with excellent customer service skills, including courteous telephone communications. We are looking for a self-motivated individual with effective organization, time management, and problem solving skills. Familiarity in the use of a computer and the ability to learn proprietary software from vendors, including Fedline and Visa, is required. The ability to perform basic mathematical calculations accurately is required.
Position Responsibilities:
This position is based in our Hunt Valley administrative office and reports to the Vice President of Technology Services. This is a new position, developed so that we can better serve our member/owners. It is a non-exempt, full-time position. The regular schedule is 7:00 a.m. – 4:00 p.m. weekdays, with some flexibility to cover for co-workers in the department. The department functions as a team to best serve our member/owners. The Back Office Assistant must successfully coordinate work with co-workers, so the ability to work independently as well as part of a team is essential.
About Atlantic Financial FCU:
Atlantic Financial Federal Credit Union is a not-for profit cooperative financial institution. We have been serving our member/owners with a full range of quality financial products and services for sixty years. We have a friendly, team oriented environment dedicated to superior quality service for our member/owners. We offer a competitive salary range, comprehensive benefits package, a rewarding work environment, and the opportunity for personal and professional growth. This is an excellent career opportunity with a stable employer.