Member Service Representative

Delaware State Police FCU
Under the supervision of the Senior MSR provide day to day support for the membership as well as the office staff.

Reports to: Senior MSR

Position Summary:
Under the supervision of the Senior MSR provide day to day support for the membership as well as the office staff.

Duties and Responsibilities:
• Answer telephones.
• Open new member accounts
Applicants can apply via indeed.com or send resumes to careers@dspfcu.com• Process member transactions
• Be familiar with Share Certificate and IRA information
• Close and open Certificates, Trusts, Business and IRA accounts
• Process daily mail
• Process wire transfers
• Process accounts payable checks
• Handle all Online Banking, Billpay and IVR reset issues
• Process Verafin/OFAC scrubs
• Place check orders for member shaft draft accounts
• Update member information including:
• addresses, email addresses, telephone numbers, etc.
• Process account verifications from other institutions
• Process dormant accounts and returned statements
• Maintain strict confidentiality of all member information
• Filing and clerical duties
• Project work
• To perform all other duties as assigned

Experience:
• Strong attention to detail and the ability to multi-task
• Ability to work and excel in a team setting
• Strong computer skills and a good understanding of an overall computer environment are necessary. Experience with Excel and MS Word required
• Excellent written and oral communication skills
• Ability to work independently and prioritize tasks to meet deadlines


Applicants can apply via indeed.com or send resumes to careers@dspfcu.com