Training Manager

United States Senate FCU
Plan and administer the training and development function for USSFCU to ensure that the employees have the skills and knowledge to work effectively

General Summary:
Plan and administer the training and development function for USSFCU to ensure that the employees have the skills and knowledge to work effectively, can meet current and future business objectives, and deliver quality products and services that meet members’ needs.

Major Duties and Responsibilities:
1. Work with senior executives and department managers to align training goals with overall corporate and departmental objectives.

2. Review current skills and assess skill levels, knowledge and training needs across the organization required to meet business goals. Identify training priorities for organization and develop required training plans.

3. As Administrator, manage all content of BVS (the learning management system) to include training records, training materials, online courses, in-house courses, training schedules, and other training related content.

4. Design and deliver training courses and sessions using a full range of training tools and techniques including workshops, lectures, videos, presentations, online learning, training manuals, one-on-one coaching, group interactive sessions.

5. Plan and evaluate resources needed to meet training and development goals, including potential consultants or outside programs required to supplement in-house programs. Recommend annual budget requirements. Oversee administration of record keeping on internal and external T&D expenses and obtain proper approvals.

6. Identify in-house subject matter experts and provide train the trainer sessions to ensure that all trainers have the appropriate skills and technical knowledge to deliver courses.

7. Responsible for design and delivery of Credit Union’s training program including new employee orientation, employee certification and recurring training, technical programs, and soft skills programs. Works with VP HR on leadership development program.

8. Develop metrics to assess benefits of training and quality of training and provide reports to VP HR on progress against training objectives. 

9. Create tailored instructions, procedures and manuals for distribution and internal publication for end users incorporating both explanations and logical operating instructions, to include screen shots and job aids on applicable operating systems.

10. Routinely review and maintain comprehensive knowledge of all Credit Union products, services, policies and procedures in order to keep all materials current with regard to new features, regulatory changes, upgrades, releases, modifications and enhancements. May participate in or attend system walkthroughs to ascertain key features and critical structures for purposes of training and end user documentation.

11. Will occasionally work evenings or outside of standard business hours. Travel required to multiple locations (20%).

12. Comply with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Bank Secrecy Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting.

13. Perform other duties as assigned.


Education: Bachelor’s degree in human resources or related field required. Training certification preferred.

Experience: Five (5) years progressively responsible experience in training and development, preferably in a financial services setting.

Skills: Proficiency in Microsoft Office applications (Word, Excel and PowerPoint). Good organization and planning skills required. Strong analytical, decision making and interpersonal skills. Experience with learning management systems. Ability to understand a broad range of financial service operations.

Communication: Excellent verbal and written communication skills required. Dynamic public speaking and presentation skills. Bi-lingual (Spanish) a plus.

Supervisory: 3 years of supervisory experience


To apply for this position, please visit the US Senate Federal Credit Union careers page at