Operations Support Representative II Card Services

MECU
Serves members' needs by handling Debit card, Credit Card and ATM inquiries over the phone, email or by mail.

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

Position Purpose:
The Operations Support Representative II – Card Services, under moderate supervision, serves members' needs by handling Debit card, Credit Card and ATM inquiries over the phone, email or by mail. Processes and settles financial transactions. Responsible for ordering and replacing lost/stolen card requests and other card maintenance. Assists members and staff with Card inquiries. Adhering to policies and procedures to make sound decisions daily involving credit worthiness of members such as waiving a fee and/or card issuing. Successfully performs all the duties of the Operation Support Representative I.

Job Specifications and Experience:
High School diploma required
Two (2) years Financial Institution experience required
One (1) plus years experience in plastics (credit cards) required
One (1) plus years experience in credit union systems required
Mastery of core system process for debit and credit cards. Proficiency with computer applications such as Excel and Word.
Ensures work is done correctly, meet deadlines.
Takes action in order to solve problems so work can be completed in a timely manner.
Stays open to and learns from feedback. Uses data and facts in order to make day-to-day decisions and involves others as needed. Uses policies and procedures to make good decisions.
Card function includes new application processing, card maintenance, disputes, member servicing.

MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

Visit our website to apply: http://www.mecu.com/careers