Member Service Representative

Money One FCU
Interview loan applicants, gathering the required information for a credit application, explaining loan options, rates, terms and collateral requirements.

Maryland
Full Time
City: Largo

Originate/underwrite and prepare for processing consumer, personal line and home equity loan requests.
Interview loan applicants, gathering the required information for a credit application, explaining loan options, rates, terms and collateral requirements. Evaluate and discuss loan alternatives with members.
Process and disburse all loan requests in a timely manner, ensuring accuracy and compliance. Follow up on pending loan applications.
Render loan decisions within lending authority; forward to Loan Committee, if required.
Actively cross-sell (add-on) products and services; utilize sales skills to meet individual and team goals.

Responsible for increasing membership through the opening of new member accounts (savings and checking). Complete forms for opening and processing all types of accounts including CD, IRA, Money Markets and business accounts.
Provide prompt, efficient and accurate service in the processing of all member transactions including transfers, loan payments, and other negotiable instruments in compliance with policies and procedures.
Respond to a variety of member requested transactions including account maintenance, deposit verification, check orders, stop payment requests, cancelled checks, ATM cards, etc.
Responsible for learning credit union products and services to ensure successful cross-sell to members.
Assist and educate members with an understanding of the Credit Union’s products and services; utilize sales skills to meet individual and team goals.
Utilize tact and experience based knowledge to resolve member problems while maintaining positive member relations. Research, resolve and correct errors. Follow-up to ensure that members’ problems were resolved. Refer unresolved member grievances to designated departments for further investigation.
Maintain and project the Credit Union’s professional reputation. Ensure privacy of member information.
Back up the branch (including working the teller window), as needed. Perform other lending, member services, and administrative duties, as assigned.

send resume to hfofana@moneyonefcu.org