Digital Channels Application Support Analyst

Fairfax County FCU 
We are currently seeking a full-time Digital Channels Application Support Analyst at our Fairfax location.

Here at Fairfax County FCU, we are committed to being an inclusive organization where our employees are treated fairly, recognized for their individuality, promoted based on skills and performance, and encouraged to reach their full potential. Benefits of full time employment at the Fairfax County FCU include medical, dental, and vision insurance, company-paid life and long term disability insurance, vacation and sick leave, 401(k) with matching contributions, flexible spending accounts, tuition reimbursement, casual dress opportunities, annual bonus potential, and loan rate discounts.

The role of the Digital Channels Application Support Analyst is to support the administration and maintenance of existing online and mobile banking systems and applications, and to implement new systems, applications, products, and services. This position is 40 hours per week, Monday through Friday. Occasional evening or weekend shifts will be needed. The Digital Channels Application Support Analyst reports to the Network and Systems Manager.

Major Duties and Responsibilities:
•Maintains and supports credit union online banking systems and mobile applications. Researches systems to maximize efficiency and utilization of system capabilities. Manages upgrades, releases, and enhancements. Communicates with end-users, relevant departments, and project team members. Maintains vendor relationships. Communicates with vendor support to solve complex problems and implement upgrades and enhancements. Works with management and end users to understand business goals and objectives. Researches and recommends system utilization best practices to meet goals. Assists with maintenance and support of all other credit union systems and applications as needed.
•Provides digital channels application support to internal departments. Provides application support on all other credit union systems and applications as needed.
•Implements new systems, applications, products, and services of the credit union. Leads or works as part of a project team.
•Serves as secondary backup to the Help Desk Specialist. Provides help desk support to internal customers. Troubleshoots and resolves workstation hardware issues. Resolves facilities help desk requests. Completes daily and regularly recurring jobs, including, but not limited to: reports, file transfer, batch checks, credit reporting, tax reporting, night batch processing, etc. to support the ongoing operation of the IT department and all other credit union departments. Facilitates and ensures delivery of member communications, including, but not limited to: statements, notices, disclosures, and tax documents.

Education, Experience, Skills, and Abilities:
•Three years to five years of similar or related experience. Prior financial institution experience a plus.
•A two-year college degree, or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
•Strong verbal and written communication, problem solving, and critical thinking skills. Must model courtesy, tact, and diplomacy.
•Project management/project team experience.
•Experience in PC usage and hardware/software support.
•Report preparation and data query and analysis experience.
•SQL proficiency.
•Strong Microsoft Excel skills preferred.
•Fiserv DNA core processor and Velocity loan origination experience a plus.
•Ability to work within deadlines and under pressure.
•Ability to lift up to 50 lbs and relocate computer equipment. Ability to sit at a desk for extended periods.
•Occasional travel required. Nights, weekends and "on call" status required. This position requires a valid driver's license be maintained.

Please send resumes with salary requirements in cover letter to

This job description is not a complete statement of all duties and responsibilities comprising this position. Final candidates must successfully complete the required pre-employment assessments designated for this position.

Fairfax Federal Credit Union is an EEO employer committed to the non-discriminatory treatment of all applicants and personnel without regard to age, race, religion, color, sex, sexual orientation, gender identity, disability, national origin, veteran status or any other legally protected status. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Human Resources.