Recovery Specialist

Apple Federal Credit Union
Under general supervision, but following established policies and procedures, this position is responsible for the recovery of charged off loans.

Employment type: Full Time

Location: Fairfax Virginia

Job Duties:

 Duties involve extensive contact with outside attorneys, collection agencies, and members. Retains and collects charged off loans, which are deemed recoverable in house to reduce outside collection fees. Provide management with monthly reporting and plans toward achieving and maintaining higher levels of recoveries consistent with Credit Union Goals and objectives. Must possess the interpersonal skills to discuss time sensitive financial situations in a very tactful manner with management, members, attorneys, and other outside vendors.


  • • Evaluate charged off loans and determine the most efficient and effective method of recovery, referring the loans as necessary to that source.
  • • Effect direct collections on charged off loans by establishing payment plans, and following for the collection of monies due.
  • • Provide follow up and support to attorneys and collection agencies and oversee the recovery process.
  • • Establish monthly goals for each outside vendor and analyze results recommending changes in the account distribution as necessary.
  • • Achieve established recovery goals and objectives.
  • • Provide management with ongoing reports of activity and results for each vendor.
  • • Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • •Performs other related duties as assigned by the Director of Collections or Collections Manager.

Qualifications-all required unless otherwise noted:

  • • High school diploma or equivalent (GED).
  • • Minimum three to five years in consumer loan collections and working in a Collection Recovery Area coordinating litigation matters on loans.
  • • Excellent interpersonal skills and basic knowledge of state and federal collection laws.
  • • Excellent analytical and problem solving skills.
  • • Ability to deal with difficult situations, resolve problems and work well under pressure.
  • • PC proficient. Strong telephone and written communication skills. Some travel required.
  • • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc.

Hours: TBD *Apple Federal Credit Union is an equal opportunity employer. All employees will be subject to credit and background checks to determine employment eligibility.