Loan Servicing Admin IV (End of Day/ Insurance)

Northwest Federal Credit Union
The primary role of this position is to assist Northwest Federal Credit Union to live out our vision to be the lifetime financial partner for our member-owners.

The primary role of this position is to assist Northwest Federal Credit Union to live out our vision to be the lifetime financial partner for our member-owners. One of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. This position is responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

- Post and balance 1st mortgage payment transactions to Loan Servicing core system

- Transfer loans from Mortgage Lending LOS (MortgageBot) to Loan Servicing core system (FICS)

- Perform end of day functions on Loan Servicing core system and balance the daily voucher for the Accounting Department under strict time constraints

- Process payment transactions in credit union core system (Episys)

- Mail letters to members regarding ARM index and payment changes, new loan welcome letters and late letters

- Update and maintain all auto transfer payment request for first mortgage loans

- Answer telephone inquiries from the Loan Servicing phone queue for account and mortgage loan information

- Pay all hazard insurance bills and review cancellation notifications

- Order force placed hazard policies

- Maintain condo insurance policies

- Maintain flood insurance policies

Visit our website at https://recruiting.ultipro.com/NOR1033NWFCU/JobBoard/33fff537-d35e-44de-a233-908fcf70766a/OpportunityDetail?opportunityId=477aac13-53f1-4530-a795-b968128967bb and complete the online employment application.