Consumer Loan Processor/Member Solutions Specialist

InFirst Federal Credit Union
Responds to questions and/or provides information upon request from members (internal and external).

Virginia
Full Time
City: Alexandia

InFirst Federal Credit Union (InFirst) has provided financial services to members for more than 84 years and is named one of the best credit unions to work for in 2019. InFirst is seeking a Consumer Loan Processor/Member Solutions Specialist. Responsibilities include:

• Reviews and processes indirect loans and consumer loans. Provide administrative loan support to Loan Officers throughout the loan application process. Responds to questions and/or provides information upon request from members (internal and external). Responsible for making out bound calls, collecting on past due Consumer Loan and Credit Card accounts for early stage delinquency. Processes requests/transactions, as appropriate. Assist members and potential members in understanding and utilizing the credit union's products and services.
• Interviews members and reviews new applications for consumer loan products. Monitors loan queues and takes action as necessary. Explains loan programs and advises members of loan options and requirements.
• Analyzes member financial condition to include credit history, credit score, income, collateral, and other financial information to assess the degree of risk and the member’s ability to repay the loan. Processes applications with supporting documentation for submission to Loan Officers for decision.
• Evaluate the loan decision and contact the member with the results. Review loan repayment terms, options, and ancillary products with the member. Obtain all necessary documents, including signatures, to disburse and close the loan.
• Ensure documentation is complete, accurate, and organized using the appropriate cover sheet.

A high school education or GED is required. Minimum of 2 - 5 years’ experience in member service, lending, or related experience. Candidates must demonstrate an in depth knowledge of credit union products, services, lending policies and procedures. Also, candidates must have the ability to be successful in a fast pace work environment.

InFirst FCU, headquartered in Alexandria, Virginia is a member-owned cooperative, providing financial solutions to active and retired federal employees and their families, as well as anyone who lives, works, worships or attends school in King George, Virginia. Originally chartered in 1935, InFirst FCU serves more than 11,000 members nationwide and has assets of approximately $170 million.

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