Remote Services Specialist III

Apple Federal Credit Union
Position is responsible for testing and supporting all new functionality of Online and Mobile Banking during implementation and serving as subject matter expert and training staff on the new functions.

Virginia
Full Time
City: Fairfax

Remote Services Specialist III
Headquarters, Fairfax, VA, US

Why Join Apple?

· Named 2019 Best-In-State Credit Union by Forbes Magazine
· Headquarters state of the art facilities
· Competitive Compensation package (5% 401 k Match / Pension Plan/ Tuition Reimbursement)
· Internal career development opportunities
· Diverse, inclusive, employee-focused work environment
· Over 21 branches in Northern Virginia with easy commuting distance


Job Description:

Under general supervision, but following established policies and procedures, is responsible for testing and supporting all new functionality of Online and Mobile Banking during implementation and serving as subject matter expert and training staff on the new functions. Performs a variety of membership and share account support duties which require knowledge of such departmental procedures. Inputs data using PC. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Exhibits member service skills and team cooperation in accordance with credit union standards.

Responsibilities:

Assists the MSC Technology with in testing and supporting new functionality that is implemented into Online/Mobile Banking. To include Consumer and Business banking.
Researches and investigates anomalies of online and mobile banking transactions using the FraudMap system; daily. Contact member if an anomaly is detected to discuss the best course of action to take regarding their account security.
Processes and closes Fiserv Fraud Monitoring tickets.
Processes and closes Helpdesk Ticket submitted to eServices for troubleshooting by internal staff members.
Serves as the subject matter expert for online/mobile banking and assist in training the staff the new functionality.
Performs other Member Services and support related duties as assigned by the MSC Technology Manager
Education & Experience

High school degree or equivalent (GED).
Associates degree in Information Technology or appropriate technical certification preferred.
Minimum three years Branch, Call Center, or other related financial institution experience.
Minimum one-year experience troubleshooting and understanding internet browsers, operating systems, and mobile applications.
Ability to multi-task. Excellent oral and written communication skills.
Must possess excellent interpersonal and communication skills. Excellent analytical and problem-solving skills.
Ability to manage multiple tasks and provide courteous and timely member service. PC proficient, including MS Office Suite.
Excellent attention to detail and written and verbal communication skills.
Equal Opportunity: Apple Federal Credit Union values, encourages and implements diversity in the workplace.

Employment Type: Full- Time

Hours: Available Monday- Saturday: based on business needs.

Location: 4097 Monument Corner Drive, Fairfax, VA 22030

https://www.applefcu.org/AppleWeb/careers