Mt. Vernon Member Service Representative I

Apple Federal Credit Union
Give prompt, efficient, and accurate service in the processing of all transactions such as deposits, withdrawals, loan payments, and account transfers.

Virginia
Full Time
City: Fairfax

Why Join Apple?

· Named 2019 Best-In-State Credit Union by Forbes Magazine
· Headquarters state of the art facilities
· Competitive Compensation package (5% 401 k Match / Pension Plan/ Tuition Reimbursement)
· Internal Career Development opportunities
· Diverse, friendly work environment, progressive management staff
· 21 branches in Northern Virginia with easy commuting distance


Job Duties:

Under general supervision, but following established policies and procedures performs a broad-range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner.


*** Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application. ***


Responsibilities:

Give prompt, efficient, and accurate service in the processing of all transactions such as deposits, withdrawals, loan payments, and account transfers. Balances checks and cash to daily cash received vouchers.
Provide member basic account information on Loans and Share products or existing accounts as needed.
Identify opportunities for cross-selling and offer Potential Sales Opportunities (PSO’s) accordingly.
Remain cognizant of and adhere to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Inputs data using PC.
Perform other Member Services and clerical duties as assigned by the Branch Manager or Assistant Branch Manager.

Qualifications-all required unless otherwise noted:


High school diploma or equivalent (GED).
Minimum (12) twelve months financial institution or cash handling experience.
Excellent oral and written communication skills.
Excellent interpersonal and member/customer service skills.
Ability to learn and cross-sell credit union products and services.
Attention to detail.
PC proficient including Microsoft Word/Windows.
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc.

Hours: TBD in the Interview process

Employment Type: Full - Time

Location: 7696 Richmond Way, Alexandria VA 22306

https://www.applefcu.org/AppleWeb/careers