Operation & Help Desk Associate

Dept. of Labor FCU
This position will provide a focus on network or system users for  add/remove/change requests as well as managing IT hardware and software asset documentation and reporting.

Position Summary:
This position will provide a focus on network or system users for  add/remove/change requests as well as managing IT hardware and software asset documentation and reporting. Position will add value by serving in a data analyst role to compile and present data for management to use while making strategic decisions.

Primary Duties & Responsibilities:
Document and track IT support requests and issues from a variety of sources such as monitoring alerts, email, and the technical support hotline.
Assist the Service Desk with resolving and communicating escalated support incidents, problems and status of support request tickets.
Serves as the User Administrator within Microsoft Active Directory and Office 365 services.
Provision, implement, troubleshoot, and administration of Windows workstations, network connectivity and workstation applications such as Microsoft Office suite, loan originating system, core processor, document imaging system  and other line of business applications.
Supports with the implementation, maintenance, and testing of a disaster recovery and business continuity solution.
Participates in department and credit union wide projects.
Create and run reports in the core operating system to extract data for multiple departments.
Maintain and analyze credit union data. Gather, organize and be gatekeeper of data from various credit union resources.
Document, maintain, and improve standard operation procedures (SOPs) and processes for Information Technology
Travel to branches as needed for technical support and/or setup.
Perform duties and responsibilities in accordance with DOLFCU Pillars of Member Service.
Remain cognizant of and adhere to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Perform other duties as assigned.

Position Requirements: All required unless otherwise noted
BA/BS degree with an emphasis in IT/IS/Computer Science or equivalent combination of experience and relevant certifications.
Minimum 6 months of experience providing IT technical support and administration of IT systems within an IT service desk environment.
Minimum 6 months of experience troubleshooting and administration of Windows 10 operating system and workstation applications
Strong prioritization, problem solving, diagnosis and troubleshooting skills
Excellent verbal and written communication skills
Dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service
Experience with Core Operating Systems (Preferred).
Experience working within the financial industry preferred.

Salary Range: $40,000 - $45,000 

To apply for this position, please send your resume to hr@dolfcu.org / rmauhay@dolfcu.org or visit DOLFCU Career’s Page at https://www.dolfcu.org/about/careers/