Training Coordinator

Dept. of Labor FCU
This role’s essential job function is to coordinate and work with department managers to identify training requirements and institute plans for training new and existing employees

Position Summary:
The Training Coordinator is an important part of the hiring and education process within DOLFCU. This role’s essential job function is to coordinate and work with department managers to identify training requirements and institute plans for training new and existing employees. This position will also assist the Head of Human Resources in the implementation of new HR initiatives and provide administrative support to the Head of HR as needed.

Additionally, a Training Coordinator has familiarity with instructional methods, coaching and skill development.  These skills are needed to drive and support the organization and ensure all employees are working efficiently, and to DOLFCU standards.

Primary Duties & Responsibilities:
Collaborate with department managers to identify training needs, assist with identifying available training resources, and coordinate the effective delivery of employee training.
Ensure that training is adequately documented for each employee.
Performs review of call recordings as well as staff interactions with members to identify knowledge gaps and training opportunities.
Provides feedback to the employee’s managers and assists with ongoing training to improve service delivery as needed.
Makes recommendations pertaining to procedures to support continual improvement in our service delivery.
Conducts annual compliance training and modifies programs as needed.
Develop and maintains organizational communications such as bulletin boards, and news letter to ensure employees have knowledge of training and development events and resources.
Assists with processes and projects for assigned HR function such as recruiting top tier talent for open vacancies, reviewing job descriptions for accuracy, and updating employee handbook or training materials.
Assists in responding to inquiries regarding policies and procedures.
Other Duties as assigned based on credit union needs

Salary Range: $45,000 - $50,000 

Position Requirements:
Associates Degree or a related field 
2+ years in a similar or like position or role
Excellent verbal and written communication skills.
Strong presentation skills.
Ability to evaluate and research training options and alternatives
Strong attention to detail, proficiency in Microsoft products including (but not limited) to Power point, Word, Excel, and Outlook are required.

To apply for this position, please send your resume to hr@dolfcu.org / rmauhay@dolfcu.org or visit DOLFCU Career’s Page at https://www.dolfcu.org/about/careers/