Operations Payments Specialist

FedChoice Federal Credit Union
Follows established policies and procedures when processing Automatic Clearing House (ACH) files and Share Drafts.

Full Time
City: Lanham

Follows established policies and procedures when processing Automatic Clearing House (ACH) files and Share Drafts. Performs a variety of support duties related to the Payment Processing in accordance with FedChoice Federal Credit Union policies and procedures and are in compliance with all Federal, State, NCUA, regulations affected by card, ACH products and other regulatory agencies rules and regulations. Processes request/transactions, as appropriate. Responds in a positive helpful manner to internal and external members questions or requests.

1. Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.
· Provides exceptional service to all customers by demonstrating, following, and supporting the Inspired Financial Service promises and
standards, along with the Credit Union Mission, Vision and Values.

2. Assumes responsibility for effectively and accurately performing ACH and Share Draft duties
· Responsible for the ACH program including exceptions and originations.
· Processes incoming member and Corporate ACH files, Bill Payer, Notification of Change, trace, pre-notes, reclamations and death
notifications, ACH repost jobs, returns of ACH, and NSF items to the Federal Reserve.
· Responsible for using critical thinking skills in reviewing and processing Exceptions and sends out Notification of Change letters.
· Processes ACH disputes and unauthorized transactions and includes researching and resolving ACH problems.
· Processes ACH stop payments.
· Maintains ACH records in accordance with the NACHA Rules and Regulations as well as internal policies and procedures.
· Monitors all ACH activities and ACH related reports, including the ACH warehouse and collaborate with other departments such as, but
not limited to Information Technology and Accounting Services to resolve any discrepancies in a timely manner.
· Lead the annual ACH audit process with external auditors.
· Daily checks for a NACHA file to upload for Indirect Lending payments to auto dealers/sellers.
· Collects and analyzes ACH daily and monthly statistics
· Processes and analyzes payroll/ACH transmissions.
· Maintains the Credit Union’s Share Draft process including returns and draft clearings.
· Responsible for the Share Drafts Exception processing.
· Conducts Stop Payment verifications.
· Using critical thinking skills, processes adjustments generated by the exception reporting.
· Makes adjustments as dictated from research on returned checks/deposits and responsible for sending Notification of Change Letters.
· Responds to members’ requests, problems and complaints and/or directs them to the proper person for specific information and
· Researches and responds to member/internal inquiries, requests, problems and complaints and or directs them to the proper person.
This includes call backs, emails to members, completing and closing issues.

3. Assumes responsibility for knowing and following Policies and Procedures and Regulatory Requirements.
· Maintains ACH certification requirements.
· Keeps current of policies, procedures and changes pertaining to the ACH and Share Drafts and as assigned processes by using the
Internet/Intranet and other training and information tools available.
· Adheres to safety and security programs designed to minimize loss relating to fraud.
· Adheres to all compliance standards set forth by Federal and State laws including, but not limited to: BSA, Money Laundering,
Regulation CC and privacy of member information. Completes annual training, where applicable, to remain current with regulations and
compliance procedures.

4. Assumes responsibility for related duties as required or assigned.
· Cross-trains in Operations Support Department duties.
· Acts as a backup for processing of incoming mail payments and deposits as volume or need dictates
· Ensures that work area is clean, secure, and well maintained.
· Completes special projects and miscellaneous assignments as required.
· Additional duties and responsibilities may be assigned by management as deemed appropriate.

· High school diploma or equivalent (GED) with an Associate’s degree in Accounting, Finance or Business preferred.

Experience Required:
· Three (3) years in-house ACH processing and Accredited ACH Professional (AAP) certification required.

Required Knowledge:
· An in-depth knowledge and understanding of NACHA and MACHA rules and regulations required.
· An understanding of ACH processing, knowledge of Reg. E with a basic knowledge of accounting procedures required.
· Knowledge of Credit Union share draft (checking) process to include maintenance, returns and draft clearings. Must be familiar with and
able to use general office equipment and