Universal Services Representative

Prince George's Community Federal Credit Union
Originate and process consumer loan applications by phone and in person for members. Other activities include but are not limited to: counseling members on various loan products and taking member applications; and the completion of income, employment, assets, down payments, debts, and property value verifications.

Read more
Loan Officer

Interior Federal Credit Union
Assists members with their consumer, student, and mortgage lending needs, analyzes loan requests, and makes credit decisions based on lending policy. Originates, approves, and disburses loans by interviewing applicants via telephone, in person or online, orders credit reports, and notifies applicants of loan decision.

Read more
Loan Officer I

Market USA FCU
Handle incoming member calls and serve as liaison between the member and Lending Department. Responsible for interviewing applicants for routine loans and processing loan applications from start to finish and for meeting aggressive monthly sales and loan origination goals by cross-selling products and services.

Read more
Social Media Manager

Lafayette Federal Credit Union


full time
City: Rockville

We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. Our organization is growing, and we are seeking top-notch individuals to provide support to our members. We want to be the premier financial partner for all our members. A critical component in achieving that success is our employees.

We are looking for a storyteller. Help us tell the world about what we are doing in our communities, from raising funds for the Children’s Miracle Network to celebrating Hometown Heroes with local news stations. In this role, you will participate in select community events, with teammates, to generate sharable content.

You will work with a talented team of marketers to fulfill organizational objectives. In this role, you will collaborate closely with the management team and take part in cross-functional meetings to understand business needs. We will expect you to educate credit union employees on social media best practices and help with creating sharable content for them. If you would like to be in an organization that recognizes the value of having great people, then apply today!

About the Position:
In this position, you will:

Develop platform-specific strategies designed to engage, build, and protect the Lafayette Federal brand.
Work with colleagues and partners to develop social media marketing campaigns that resonate in the feed, while meeting the business goals.
Use social media marketing tools to create and maintain our brand.
Set key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes, and measure a campaign’s performance against set KPIs.
Gain a strong understanding of all legal, compliance and regulatory requirements associated with communicating externally on the credit union’s social media channels. Work with compliance, legal and all relevant stakeholders to gain necessary approvals.
Facilitate scaling brand and company awareness, consideration and conversion through various social media channels, media plans and creative executions.
Ensure brand visual and voice consistency across all social media and/or influencer and micro-influencer marketing executions, including multi-cultural campaigns.
Manage all comments and feedback; properly escalate/communicate business affecting information.
Help plan and attend Credit Union events.
Facilitate opportunities to drive user-generated content.
Maintain a dependable record of attendance and timeliness.
Have a desire to work in an inclusive and diverse office culture
Be enthusiastic and positive about your role in the company’s success
Be excited to collaborate with others on strategic projects and daily operations
Possess these competencies we’re looking for in this role.

Qualified candidates will have

A positive credit standing.

Three years of related experience or an equivalent combination of education and experience.
Deep and/or broad knowledge within the social media and influencer marketing discipline.
Proficient in Adobe After Effects and Premier Pro.
Strong tactical understanding of Facebook, LinkedIn, Instagram, TikTok and YouTube.

Bachelor’s degree in Marketing, Communications, Business Administration or related field, or equivalent education and related training.
Interpersonal Skills:

Professionalism, both visually and behaviorally.
Ability to meet deadlines while prioritizing a changing workload.
Ability to work independently in a fast-paced environment
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary. Must have the ability to interact with people and focus on details and follow-up on times sensitive material.
Physical Requirements and Work Environment:

This position requires manual dexterity, the ability to lift files and open cabinets.
This position requires bending, stooping or standing as necessary.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work. In accordance with applicable laws, we may consider exemptions to this requirement.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer



Lending Servicer I

Nymeo Federal Credit Union


full time
City: Frederick

Primary Function: The position will perform daily, monthly and annual duties associated with the servicing of consumer, mortgage and business loans.

Secondary Function: Serve as a back up to the Lending Servicing Manager to ensure all duties are performed as needed.

Duties and Responsibilities:
1. Process creditor-placed insurance (CPI) including but limited to payment changes, certificate billing, refunds, collateral updates, monitoring, reporting. Serve as liaison for CPI vendor to staff and members.
2. Process CUNA debt protection claims. Work as liaison between vender and staff and members.
3. Student Choice membership verification.
4. Perform SCRA verifications as needed.
5. Process deceased accounts. Work with the Credit Union legal counsel to provide documentation as needed to process claims.
6. Process/respond to member requests received via phone, email, fax, contacts including but not limited to member due date change & late fee requests.
7. Perform credit dispute processing via eOscar for both internal and external disputes.
8. Assist lending services manager with performing annual reviews on business and commercial loans.
9. Assist with post-closing on mortgage files.
10. Assist and/or serve as a back up to Lending Servicing Manager for creating daily/weekly/monthly reports.
11. Assist Lending Servicing Manager as needed for responding to audit requests.
12. Perform/assist with quality control reviews as needed at the direction of the Lending Services Manager.
13. Prepare/maintain/update departmental procedures as needed.
14. Identify and recommend entries for the credit unions knowledge base system. Assist with preparing entries as needed.
15. Complete annual training with a passing score and adhere to all regulations and procedures for BSA/AML, Patriot Act, CIP, PLC, and OFAC to comply with all regulatory monitoring, record keeping, and reporting requirements.
16. Perform other duties and responsibilities as assigned by the Lending Services Manager.

Job Qualifications:

1. Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
2. Working knowledge of Credit Union in-house computer system.
3. Working knowledge of the Credit Union's products and services.

Job Qualifications: (Skills)

NYMEO FCU is committed to working with its employees to reasonably accommodate them with physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

1. Vision: Ability to effectively review documents.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members
and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Limited mobility required.

Job Qualifications: (Ability)

1. Ability to understand and follow complex written and oral instructions.
2. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and concise understandable format to others.
3. Ability to express oneself, clearly and concisely, both orally and in writing.
4. Ability to prepare and maintain confidential records and reports.
5. Ability to gather, assemble, correlate, and analyze facts and develop solutions.
6. Ability to analyze statistics and financial data.
7. Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
8. Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
9. Ability to interact with more than one department daily.
10. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.

Job Qualifications: (Education/Experience)

1. Job requires a high school equivalent level of language, math and reasoning skills.
2. One year experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.


Mortgage Manager

Freedom Federal Credit Union


full time
City: Bel Air

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

The primary role of the Mortgage Manager is to provide management by directing and coordinating the overall operations of the mortgage department. Mortgage Managers will originate, analyze, interview loan applications, and approve loan requests, evaluate market trends to establish competitive rates, and work with third party vendors for sale and servicing of mortgage portfolio or products. Responsibilities include creating training material, develop policy manuals, coaching and counseling staff, attend and present seminars on mortgage related issues, supervision of staff and activities, reviewing compliance issues, and explaining the available loan programs and requirements. This position will have the possibility of hybrid working on a part-time basis and will need to be able to work from the office 2-3 days a week.

This position complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), and Office of Foreign Assets Control (OFAC). Maintains confidentiality of current, past, and potential members and their personal and financial information.


High school diploma or GED. College Degree Desired.

Three-Five years related experience and/or training; or equivalent combination of education and experience.

Must meet the requirements of the S.A.F.E. Act and be register annually in the Nationwide Mortgage Licensing System and Registry (NMLS).

Excellent oral and written communication skills, including excellent active listening skills.

Knowledge of laws, legal codes, court procedures, government and mortgage regulations.

Knowledge of business and management principles.

Ability to read and comprehend instruction, correspondence, and memos.


Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit freedomfcu.org.

Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Veteran status and will not be discriminated against on the basis of disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.


Member Services Specialist

WSSC Federal Credit Union


full time
City: Laurel, MD

At $35 million in assets, we are a small, but progressive and growing credit union. We are looking for a dynamic individual to join our team as a Member Services Specialist and help us move our organization to the next level.

Position Summary:

Under general supervision and following established policies and procedures; performs a broad range of member services activities: in person and by phone, mail, e-mail, fax, and online services. Provides member services such as opening new accounts, ordering checks, corrections, etc. Responds to questions and provides information upon request from members both internally and externally. Processes requests and transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. Assists with Business Development activities.

Principal Responsibilities and Tasks:

 Processes all member transactions in person and by phone, mail, fax, and online services including deposits, check withdrawals, account transfers and address changes;
 Gives prompt efficient and accurate service in the processing of all transactions such as opening new checking/savings accounts, direct deposits, Visa debit/reloadable cards and certificates. May place stop payment on checks, provide copies of cancelled checks and/or orders checks;
 Processes wire transfer requests and forwards to appropriate person for transmission. Assists members with payroll and direct deposit questions and set payroll distribution;
 Opens new member accounts and provides information to new and prospective members by explaining and cross-selling credit union products and services. Completes forms for opening and processing all types of accounts including but not limited to share, share draft etc. Educates and informs members regarding credit union services, products, policies, and procedures. Analyzes member accounts in order to provide better services. May conduct outbound calls to members to develop new business;
 Utilizes tact and experience-based knowledge to research and resolve member inquiries explaining specific policies and procedures while representing the Credit Union in a professional manner and maintaining positive member relations;
 Assists with Business Development activities when necessary, including visits to depots, membership drives etc.;
 Performs other branch/member services, lending, operational and/or administrative duties as assigned by the CEO or COO;
 Required to understand, be proficient in, and able to implement all requirements of the Bank Secrecy Act (BSA), US Patriot Act and Anti Money Laundering Act (AML) as they relate their assigned duties and responsibilities. BSA/AML training is required annually of all employees;
 Actively participates as a Team Member in accomplishing yearly goals as set forth by the Credit Union’s annual strategic plan

Required Knowledge, Skills, and Abilities:

 Demonstrated knowledge of credit union products, services, policies, procedures and regulations;
 Must possess strong customer service skills and service orientation;
 Good interpersonal skills and leadership skills;
 Excellent oral and written communication skills;
 Must be pc proficient including Microsoft Office (Word, Excel, Outlook) and Internet;
 Excellent organizational, analytical, and problem-solving skills;
 Maintains current knowledge of regulations in all areas of position by reading and attending various seminars and educational classes;
 Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone etc.;
 Ability to represent the Credit Union at meetings with outside organizations;
 Ability to lift a minimum of twenty-five lbs.;
 Some travel required.

Minimum Education and Experience Requirements

 High school diploma or equivalent (GED);
 Minimum 2-4 years previous MSR and/or Lending and Sales experience in a financial institution or equivalent in retail.

Additional Requirements

 Experience working with customers and public;
 Must be bondable.

The Credit Union offers a comprehensive benefits package, including health insurance, a 401(k) Plan, annual bonuses, etc. All positions at WSSC FCU require a Credit and Background Check.

Please send your resume to hr@wsscfcu.org

Read more
Contact Center Representative I

Securityplus Federal Credit Union


full time
City: Baltimore

Job Summary
This position is responsible for providing world-class service to credit union members who communicate to the Contact Center via phone, fax, web, mail or e-mail, and is responsible for strengthening member relationships through the Credit Union’s products and services. In this role you will uphold the integrity of our Brand while living out our Mission and Vision and demonstrating our Core Values making the financial well-being of our membership altogether better in the enhancement of the member experience. These responsibilities are done within all Credit Union policies and procedures as well as all applicable laws and regulations. All Securityplus employees are expected to be ambassadors of the Credit Union delivering excellent intradepartmental and member service, while promoting the Credit Union and cross-selling its products and services.

Duties and Essential Job Functions
Promptly and professionally answer incoming phone calls from members and other parties who call the Contact Center.
Perform all maintenance functions to better meet the needs of the member, including, but not limited to: opening new accounts, adding & removing joint owners, ordering checks, issuing stop payments, ordering debit cards, making adjustments to accounts, processing ACH revocation, processing share & share draft payroll requests, processing wire transfers, closing accounts, processing check withdrawals, processing check by phone payments, processing debit card issues and disputes, and processing account resolution.
Provide members with account information, update accounts, identify, research, and resolve account related problems.
Actively promote and sell the Credit Union’s full line of financial services by profiling each and every member, assessing their needs and offering solutions to best meet those needs via phone or correspondence.

Responsible for achieving individual goals that are assigned.

Support all other Credit Union associates, as needed and/or requested.

Cross-train to help with other duties as assigned.

Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).
Must be able to obtain government clearance.

Must have access to reliable transportation.
Performs other duties and work on special projects as instructed or assigned by your Supervisor.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Business Acumen - Ability to grasp and understand business concepts and issues.
Communication, Oral – ability to communicate effectively with others using spoken word.
Communication Written – ability to communicate in writing clearly and concisely.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Honesty / Integrity - Ability to be truthful and viewed as credible in the workplace.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Judgment - The ability to formulate a sound decision using available information.
Loyal - The trait of showing dedication and commitment to the employer.
Member Oriented - Ability to take care of members’ needs while following Credit Union procedures.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Relationship Building - Ability to effectively build relationships with members and co-workers.
Self-Confident – The trait of being comfortable in making decisions for oneself.
· Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Should possess associate’s degree (A.A.) or equivalent from two-year college or technical school or 1 or more years’ related experience and/or training; or equivalent combination of education and experience; or equivalent work related experience.

· Experience
Should have 1 or more years’ related experience in the financial services industry and possess strong knowledge of branch services functions.

· Computer experience
Excellent PC skills, including Microsoft Word, Excel, Email, and Instant Messaging are required. Experience on related financial institution customer service systems, or other closely related financial data input and retrieval systems/equipment is a plus.

· Physical Demands and Work Environment
This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit; occasionally required to stand; walk; reach; talk; and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low to moderate


Read more