2019 Tech Summit: Transforming the Member Experience

Register now to hear from a dynamic lineup of experts, visionaries and leaders from tech giants like PayPal and Microsoft who are pushing the boundaries of technology and transforming the member experience.

Tech Summit 870 x 307

The MD|DC Credit Union Association's 2019 Tech Summit is August 20 -21 at MGM National Harbor. Industry influencers and thought leaders will come together to explore the challenges and opportunities facing credit unions as they leverage technology to transform the member experience and maximize agility. The two-day summit features speakers and panel discussions to drive the conversation. Nationally-recognized leaders from PayPal, Microsoft, Micronotes, CU Engage, PSCU and Sievewright & Associates are on the agenda.

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Featured Speakers

James Guild | CU Engage | Co-Founder, Managing Partner
Transforming the Member Experience in Today’s Dynamic World of Technology and Integration

How are you adapting to the needs and demands of your members? In this session, James Guild, Managing Partner of CU Engage, will share the collective challenges and opportunities that credit unions face that affect member (consumer) experience, operational and organizational efficiencies while maximizing your ROI. Topics such as member journeying, digital strategy, loyalty (not just credit card rewards), PAU (Penetration, Activation and Usage) across all products and “the self-service ecosystem” will be discussed.

Shahar Ziv | PayPal | Senior Director of Global Corporate Strategy
Embracing Disruption: How Fintech And Payment Innovation Are Reshaping The Financial Landscape
Using salient, engaging case studies, Shahar will help attendees develop a framework to understand the driving forces reshaping the payments landscape. He will demystify the hype around artificial intelligence, providing examples of how credit unions could leverage new technology to enhance the member experience. Shahar will share his vision on how credit unions can reframe disruption as opportunity to stay ahead of the curve in an ever-crowded space.

Guillermo Kopp | Microsoft | Director, Financial Services Industry
The Future Rises to the Cloud: Will Credit Unions Embrace It?
Breakthrough innovations such as artificial intelligence and open cloud computing are transforming business. Innovative digital services appeal to increasingly demanding consumers that want the latest and greatest. This session will discuss the next wave of cloud technologies and services that Credit Unions can use to improve the interaction agility, insights, speed, security, and value delivered to their members. This session will touch on the following topics:

• What do members want?
• How can the intelligent cloud drive digital transformation?
• Will Artificial Intelligence make people smarter?
• How will the digital branch of the future look like?
• What will be the impact of real-time payments and open core systems?

Devon Kinkaid | Micronotes | CEO & Founder
AI in Banking: A Practitioner’s Perspective on Using AI to Uncover Unmet Needs to Deepen Relationships
As consumer behavior continues to change, credit unions are looking to develop strategies to for deepening their existing relationships and developing new ones. Micronotes Founder, Deveon Kinkaid will discuss the basics of Artificial Intelligence (AI) and Machine Learning (ML), regulatory considerations and the three things you need to know about applying AI from a practitioner's perspective.

Jeremiah Lotz | PSCU | VP, Product Management
Redefining the Member Experience

As credit union members get exposed to exceptional digital experiences, their expectations of their Financial Services provider start to increase. Financial Service providers often struggle to deliver seamless experiences especially across multiple channels. This session is designed to encourage participants to think differently about how to redefine the Member Experience across multiple channels by examining exceptional digital experiences, evaluating tools and techniques to help redefine experiences, and leveraging practical actions for participants to take to immediately influence their Member Experiences after the conference.