Coronavirus: Guidance and Resources for Credit Unions

As the impact of the coronavirus continues to unfold, we are gathering the most up-to-date guidance and resources to help your credit union navigate the quickly changing situation. 

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August 20: 5 Trends to Watch and Workplace Standards Update | Press Release | Webinar Recording

July 2: Federal Update from Hoyer & Navigating the New Normal | Press Release | Webinar Recording

June 30: Commitment to Change Through Action | Press Release | Webinar Recording | Webinar Slides

June 2: Charting a Path Forward Through Strategy & Execution | Press ReleaseWebinar Recording | Webinar Slides

May 1: What to Consider as the Economy Reopens | Press ReleaseWebinar Recording | Webinar Slides

May 19: Embracing DEI During Pandemic | Press Release | Panelistes | Webinar Recording

May 6: Economic Update, What to Expect From CARES 2.0 | Press Release | Panelists | Webinar Slides

April 21: Economic & Consumer Impact | Press Release | Panelists | Webinar Recording

April 7: Pandemic Update from Sen. Cardin & Regulators  Press ReleasePanelists | Webinar Slides

March 24: Pandemic Update form Sen. Van Hollen & Regulators | Press Release | Panelists | Webinar Recording 

Video Awareness Campaign
During these uncertain times, it's important to remind members that credit unions are ready to help with financial relief programs. CU Solutions Group's CUBE TV Studios has produced a series of videos that are free for credit unions to use. Visit: to download the generic versions or to inquire about customization for a nominal fee. Check out the videos below:

Open and Ready :15
Security and Partner :15
Service Commitment :30
A Trusted Financial Partner :60

Press Releases

MD|DC Credit Union Association Webinar Provides Guidance on Operational and Organizational Challenges as the Economy Reopens (May 14, 2020)
Town Hall: Federal Update and Why Financial Well-Being Along with Diversity, Equity & Inclusion Should Remain Priorities for CUs
(May 20, 2020)
Area Credit Unions Provide Over $1 Billion in Loan Relief to 42,000 Consumers and Businesses
(May 28, 2020)
Association Hosts Town Hall, Looks at Impact of Pandemic on Consumers & Overall Economy
 (April 21, 2020)
5 Ways for Consumers to Use Their Economic Impact Payments (April 14, 2020)
Senator Cardin, Regulators and Maryland Officials Participate in Virtual Town Hall Hosted by the MD|DC Credit Union Association (April 7, 2020)
Credit Unions Support Hogan Administration’s Financial Relief Initiatives for Maryland Consumers (April 3, 2020)
CU Foundation MD|DC Announces COVID-19 Emergency Response Fund (April 2, 2020)
Credit Unions Offering Immediate Financial Relief for Consumers Facing Economic Uncertainty (March 30, 2020)
Virtual Town Hall Hosted by MD|DC Credit Union Association Includes U.S. Senator Van Hollen, State & Federal Regulators (March 25, 2020)
Credit Unions Continue to Operate, Offer Assistance for Members Impacted by Pandemic (March 22, 2020)

Media Coverage

How to Spend Your Stimulus Check - WMAR-TV (April 15, 2020)

Now that you've received your economic impact payment, how should you spend it? WMAR-TV, Matter for Mallory (April 15, 2020)

CU Foundation Opens New Fund to Support Members Affected by COVID-19 Credit Union Times (April 9)

During MDDCCUA Town Hall, Senator, Regulators & Others Talk Tax Relief, Consumer Relief, Workplace Issues & More - CU Today (April 9, 2020)

Credit Unions & Financial Institutions Offer Mortgage Help for Homeowners - WJLA-TV (April 6, 2020)

Md. Credit Unions Focus on ‘Getting Members Through This’ - Maryland Matters (March 31, 2020)

Live Interview with WBAL-TV - March 25, 2020

MDDCCUA Hosts Virtual Town Hall Offering Pandemic Responses from Senator, NCUA, HR Expert, CUNA Mutual CU Today (March 25, 2020)

CUs Continue to Respond With Hardship Loans, Times Reserved for Older Members, and More - CU Today (March 23, 2020)

Member Communications & Best Practices
External communications best practices
Frequently asked media questions
Sample local media pitch
Social media templates and graphics
Tips for effectively reaching your members through social media
Letter to the editor templates
Video best practices


Maryland Strong: Roadmap to Recovery (April 24, 2020)
Maryland Coronavirus Information for Businesses (May 6, 2020)
Financial Relief Guide for Marylanders
The Hogan Administration’s COVID-19 A-to-Z Resource Guide
Office of the Governor

Dept. of Labor-Financial Regulation 
COVID-19 Resources main page 
COVID-19 Industry Guidance and Resources
Foreclosure Data Tracker 

Governor Hogan Announces Resumption of Elective Medical Procedures, Broadening of Outdoor Activities Under Stay at Home Order (May 6, 2020)
Maryland Governor Executive Order Number 20-04-29-03 (Prohibiting Garnishment of CARES Act Rebates)
Governor Hogan’s Order on Face Coverings-What Does it Mean for Credit Unions?
Maryland Governor Executive Order NUMBER 20-04-03-01 (Stopping Initiation of Residential Mortgage Foreclosures)
Maryland Governor's Office: Interpretive Guidance on Essential Businesses Defined 


DC Government
Department of Insurance, Securities and Banking
DC Health Department

FAQs and Guidance: Residential Mortgage and Commercial Mortgage Deferment Program (May 7, 2020)
Mayor Bowser Extends Public Health Emergency, Stay at Home Order, and Closure of Non-Essential Businesses Through May 15
Designation of Essential Businesses During Coronavirus


Virginia COVID-19 Emergency Workplace Safety Rules (July 27, 2020)
Forward Virginia: A Blueprint for Easing Public Health Restrictions (April 24, 2020)
State COVID-19 Resources
Virginia Department of Health
Virginia Business Resources

Governor Northam Extends Business Closures for Two Weeks to May 8
Temporary Stay-at-Home Order (March 30) 


Delaware COVID-19 Resources
Business Resources
Delaware Health and Social Services

Governor Carney Releases Statement on Economic Reopening; Announces June 1 as Target for Phase I (May 8, 2020)
Governor Carney Announces Public Engagement Around Economic Reopening, Recovery (April 23)
Governor Carney and Five Governors Announce Multi-State Council to Get People Back to Work and Restore the Economy (April 13)


DC-Business Pandemic Planning Checklist Response to COVID-19 Pandemic
HHS-Department of Health & Human Services
OL-Department of Labor
IRS-Economic Impact Payment Information Center
DHS-Department of Homeland Security
DHS CISA-The Cybersecurity and Infrastructure Agency Security Information & Updates on COVID-19

Federal Reserve Board: Federal Agencies Encourage Banks Savings Associations and Credit Unions to Offer Responsible Small-Dollar Loans to Consumers and Small Businesses Affected by COVID-19

Federal Reserve to Buy Unlimited Debt and Lend to Businesses

Centers for Disease Control and Prevention, Interim Guidance for Businesses & Employers to Plan and Respond to Coronavirus

FinCEN: Financial Institutions to Communicate Concerns Related to the Coronavirus Disease 2019 (COVID-19) and to Remain Alert to Related Illicit Financial Activity

Federal Financial Institutions Examination Council (FFIEC) Interagency Statement on Pandemic Planning

IRS: Coronavirus Tax Relief

NACHA ACH Network Rules Pandemic-Related Frequently Asked Questions