Association Hosts 2019 Tech Summit: Transforming the Member Experience

Emerging technology offers tremendous potential for credit union growth and success. Join us in August for the Tech Summit.

Tech Summit 870 x 307

Registration is coming soon for the MD|DC Credit Union Association's 2019 Tech Summit which will be held August 20 -21 at the MGM National Harbor. Industry influencers and thought leaders will come together to explore the challenges and opportunities facing credit unions as they leverage technology to transform the member experience and maximize agility. Speakers include Mark Sievewright, founder of Sievewright & Associates; Priya Dozier, PSCU and Devon Kinkaid, MicroNotes. The agenda, which is being developed, includes:

James Guild | CU Engage | Co-Founder, Managing Partner
Transforming the Member Experience in today’s dynamic world of technology and Integration

How are you adapting to the needs and demands of your members? In this session, James Guild, Managing Partner of CU Engage, will share the collective challenges and opportunities that credit unions face that affect member (consumer) experience, operational and organizational efficiencies while maximizing your ROI. Topics such as member journeying, digital strategy, loyalty (not just credit card rewards), PAU (Penetration, Activation and Usage) across all products and “the self-service ecosystem” will be discussed.

Shahar Ziv | PayPal | Senior Director of Global Corporate Strategy
Embracing Disruption: How Fintech And Payment Innovation Are Reshaping The Financial Landscape
Using salient, engaging case studies, Shahar will help attendees develop a framework to understand the driving forces reshaping the payments landscape. He will demystify the hype around artificial intelligence, providing examples of how credit unions could leverage new technology to enhance the member experience. Shahar will share his vision on how credit unions can reframe disruption as opportunity to stay ahead of the curve in an ever-crowded space.