Transform Your Member Experience at the 2019 Tech Summit August 20-21

Register now to hear from a dynamic lineup of experts, visionaries, and leaders from tech giants like PayPal and Microsoft who are pushing the boundaries of technology and transforming the member experience.

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The MD|DC Credit Union Association's 2019 Tech Summit is August 20 -21 at MGM National Harbor. Industry influencers and thought leaders will come together to explore the challenges and opportunities facing credit unions as they leverage technology to transform the member experience and maximize agility. The two-day summit features speakers and panel discussions to drive the conversation. Nationally-recognized leaders from PayPal, Microsoft, Micronotes, CU Engage, PSCU and Sievewright & Associates are on the agenda.

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Featured Speakers

Mark Sievewright | Sievewright & Associates | Founder & CEO
A Whole New World
Business transformation in the financial services industry – powered by all things digital – is having a profound impact on how credit unions do business, how they strategize about their futures and how they develop and deliver products, services and information for their members. The challenge for credit union leaders is to understand the primary drivers of change that will continue to redefine the future, and how to make certain they have the right strategies and tactics – not only to survive, but also to thrive! Discover how credit unions can find and secure the future in the face of new business models, new competitors, new technologies and new members.

James Guild | CU Engage | Co-Founder, Managing Partner
Transforming the Member Experience in today’s dynamic world of technology and Integration

How are you adapting to the needs and demands of your members? In this session, James Guild, Managing Partner of CU Engage, will share the collective challenges and opportunities that credit unions face that affect member (consumer) experience, operational and organizational efficiencies while maximizing your ROI. Topics such as member journeying, digital strategy, loyalty (not just credit card rewards), PAU (Penetration, Activation and Usage) across all products and “the self-service ecosystem” will be discussed.

Shahar Ziv | PayPal | Senior Director of Global Corporate Strategy
Embracing Disruption: How Fintech And Payment Innovation Are Reshaping The Financial Landscape
Using salient, engaging case studies, Shahar will help attendees develop a framework to understand the driving forces reshaping the payments landscape. He will demystify the hype around artificial intelligence, providing examples of how credit unions could leverage new technology to enhance the member experience. Shahar will share his vision on how credit unions can reframe disruption as an opportunity to stay ahead of the curve in an ever-crowded space.

Guillermo Kopp | Microsoft | Director, Financial Services Industry
The Future Rises to the Cloud: Will Credit Unions Embrace It?
Breakthrough innovations such as artificial intelligence and open cloud computing are transforming business. Innovative digital services appeal to increasingly demanding consumers that want the latest and greatest. This session will discuss the next wave of cloud technologies and services that Credit Unions can use to improve the interaction agility, insights, speed, security, and value delivered to their members. This session will touch on the following topics:

• What do members want?
• How can the intelligent cloud drive digital transformation?
• Will Artificial Intelligence make people smarter?
• How will the digital branch of the future look like?
• What will be the impact of real-time payments and open core systems?

Devon Kinkead | Micronotes | Founder 
AI in Banking: A Practitioner’s Perspective on Using AI to Uncover Unmet Needs to Deepen Relationships
As consumer behavior continues to change, credit unions are looking to develop strategies to for deepening their existing relationships and developing new ones. Micronotes Founder, Deveon Kinkead will discuss the basics of Artificial Intelligence (AI) and Machine Learning (ML), regulatory considerations and the three things you need to know about applying AI from a practitioner's perspective.

Jeremiah Lotz | Vice President, Product Management | PSCU
As credit union members get exposed to exceptional digital experiences, their expectations of their Financial Services provider start to increase. Financial Service providers often struggle to deliver seamless experiences, especially across multiple channels. This session is designed to encourage participants to think differently about how to redefine the Member Experience across multiple channels by examining exceptional digital experiences, evaluating tools and techniques to help redefine experiences.

Julie Esser | Chief Engagement Officer | CULedger
Blockchain and the Digital Revolution: The digital revolution has brought countless wonders. The internet, social media, mobile computing, big data, cloud and the Internet of Things have enabled myriad wonderful developments in virtually every aspect of life.  Should blockchain be part of your credit union’s digital strategy?  Yes!  The digital revolution is bringing a new and radically different platform for credit unions to take us into the future.  Learn how CULedger, a distributed ledger platform created and owned by credit unions, will fit within your credit union’s digital strategy.